Refund policy

Return Policy

We offer a 15-day return policy, which means you have 15 days after receiving your bracelet to request a return.

To be eligible for a return:

• The item must be unworn, unused, with all original tags and packaging.

• You must provide the receipt or proof of purchase.

To start a return, please contact us at info@easternelemental.com.
Returns must be sent to the following address: [INSERT RETURN ADDRESS].
Items returned without prior approval will not be accepted.

Damages or Incorrect Items

Please inspect your order upon receipt. If your bracelet is defective, damaged, or the wrong item was sent, contact us immediately so we can resolve the issue.

Non-returnable Items

We do not accept returns on sale items or gift cards.
Customized or personalized bracelets also cannot be returned unless defective.

Exchanges

If you'd like a different item, the fastest way is to return the original item and, once approved, make a new purchase for the desired item.

EU Customers – 14-Day Cooling Off Period

For orders shipped to the European Union, you may cancel or return your order within 14 days for any reason.
Returned items must be unworn, unused, with tags and original packaging, and proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the refund status.
If approved, refunds will be issued to your original payment method within 10 business days.
If more than 15 business days have passed after approval, please contact us at info@easternelemental.com.